Our Policies

MRA Data Protection Policy

Marice Recruitment Agency Ltd (MRA) is committed to protecting the privacy and security of all personal information collected during recruitment, onboarding, and employment processes.

We comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

---

Data We Collect

We collect personal data only where necessary for:

• Recruitment and compliance checks
• DBS processing and training verification
• Employment and payroll administration
• Client placement and shift management

This may include:

• Identity information
• Contact details
• Employment history
• References
• Right-to-work documents
• DBS checks
• Training records
• Health information relevant to work

---

How We Protect Data

MRA protects personal data through:

• Secure digital storage systems
• Restricted staff access controls
• Encrypted data systems
• Confidentiality agreements
• Staff data protection training

---

Data Retention

• Successful applicants: retained during employment plus legal retention periods
• Unsuccessful applicants: retained for up to 12 months unless deletion is requested

---

Your Rights

You may request access, correction, deletion, restriction, or transfer of your personal data at any time.

Contact:
📧 info@maricerecruitment.co.uk

Privacy Policy

Marice Recruitment Agency Ltd (MRA)
Company No: 16386679
Website: www.maricerecruitment.co.uk
Email: info@maricerecruitment.co.uk
Phone: 020 8013 1881

Last updated: January 2026

---

1. Introduction

Marice Recruitment Agency Ltd is committed to protecting the privacy and security of the personal information we collect.

This Privacy Policy explains how we collect, use, store, share, and protect personal data in compliance with:

• UK GDPR
• The Data Protection Act 2018
• Employment and healthcare regulatory standards

By engaging with MRA as an applicant, worker, client, website visitor, or partner, you confirm that you understand and consent (where required) to the practices described in this policy.

---

2. What Personal Data We Collect

We collect different types of personal data depending on your interaction with MRA.

a. Job Applicants & Workers

• Full name, date of birth, address and contact details
• Right-to-work documentation
• Passport or photo identification
• Qualifications and training certificates
• Employment history and references
• DBS certificate information
• Health information relevant to work fitness
• Emergency contact details

b. Clients (Care Homes, Supported Living, NHS etc.)

• Business contact details
• Organisation and role information
• Contract and billing details
• Communication records

c. Website Visitors

• IP address
• Cookies (where applicable)
• Contact form submissions

We collect only the information necessary to fulfil our recruitment, compliance, and contractual obligations.

---

3. How We Use Your Personal Data

For Job Seekers & Workers

• Assessing suitability for employment
• Conducting compliance checks (DBS, right to work, references)
• Managing placements and employment records
• Scheduling shifts and assignments
• Payroll, HR and training management
• Safeguarding and regulatory compliance

For Clients

• Providing staffing services
• Contract management
• Communication and support
• Invoicing and payments

For Website Users

• Responding to enquiries
• Improving website functionality

MRA does not sell personal data.

---

4. Legal Basis for Processing

MRA processes personal data under the following legal bases:

• Contractual necessity (employment, placements, agreements)
• Legal obligations (DBS checks, safeguarding, right-to-work checks)
• Legitimate interests (operating recruitment services)
• Consent (where explicitly required)

---

5. Sharing Your Information

We may share personal data with:

• Healthcare providers and staffing clients
• DBS and authorised background check organisations
• Training and compliance partners
• Payroll and HR service providers
• Law enforcement or safeguarding authorities where legally required
• Professional advisers and auditors

Data sharing always follows UK GDPR requirements and is limited to what is necessary.

---

6. Data Storage & Security

We store personal data securely using restricted systems and encrypted storage.

Security measures include:

• Password-protected systems
• Encrypted data storage
• Restricted staff access
• Staff data protection training
• Regular security reviews

---

7. Data Retention

We retain data only as long as necessary for legal and operational purposes.

• Applicant/employee records: up to 6 years after last engagement
• Compliance records (DBS/right-to-work): as legally required
• Client contracts and billing data: up to 7 years
• Website contact enquiries: up to 12 months

---

8. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict processing
• Withdraw consent (where applicable)
• Request data portability
• Object to processing

Requests can be submitted at any time by contacting:
📧 info@maricerecruitment.co.uk

---

9. International Transfers

MRA does not transfer personal data outside the United Kingdom unless adequate legal safeguards are in place.

---

10. Cookies

Our website may use cookies to improve user experience and website functionality. Cookie preferences can be managed through browser settings.

---

11. Contact Us

Marice Recruitment Agency Ltd (MRA)
📧 Email: info@maricerecruitment.co.uk
📞 Phone: 020 8013 1881

---

12. Updates to This Policy

This policy may be updated periodically to reflect legal or operational changes. Updated versions will be published on the MRA website.

MRA Health & Safety at Work Policy

Policy Statement

Marice Recruitment Agency Ltd (MRA) is committed to ensuring, so far as is reasonably practicable, the health, safety, and welfare of all employees, agency workers, service users, contractors, and members of the public who may be affected by our activities.

We aim to create and maintain safe working environments across all placements including care homes, supported living services, NHS wards, and community healthcare settings.

MRA operates in accordance with the following legislation:

• Health and Safety at Work Act 1974
• Management of Health and Safety at Work Regulations 1999
• Manual Handling Operations Regulations 1992
• COSHH Regulations 2002
• RIDDOR 2013
• Provision and Use of Work Equipment Regulations 1998
• CQC Fundamental Standards

MRA promotes a culture of responsibility, accountability, and safe practice in all aspects of healthcare service delivery.

---

Purpose of This Policy

• Prevent workplace accidents, injuries and ill health
• Promote safe working practices across all placements
• Ensure staff understand health and safety responsibilities
• Provide clear procedures for reporting risks and incidents
• Ensure compliance with legal and regulatory requirements
• Support healthcare clients in maintaining safe environments

---

Scope

This policy applies to:

• All MRA employees
• Agency Healthcare Assistants and Support Workers
• Contractors, trainees and volunteers
• Anyone acting on behalf of Marice Recruitment Agency Ltd

---

Responsibilities

MRA Management

• Provide clear health and safety guidance
• Ensure staff receive mandatory training
• Assess workplace risks and implement control measures
• Ensure placements are safe for workers
• Provide supervision and support
• Maintain incident and accident reporting systems
• Respond quickly to health and safety concerns
• Cooperate with clients, CQC and regulators

Employees & Agency Workers

• Take reasonable care of their own safety and others
• Follow training, policies and instructions
• Use equipment safely and appropriately
• Report hazards, unsafe practices or faulty equipment
• Report all incidents, accidents or near misses
• Follow moving and handling procedures
• Maintain infection prevention standards
• Follow fire safety procedures

Failure to follow health and safety procedures may result in disciplinary action.

---

Key Health & Safety Areas

Infection Prevention & Control (IPC)

• Follow hand hygiene procedures
• Use PPE correctly
• Follow infection control precautions
• Dispose of clinical waste safely

Fire Safety

• Know emergency exits and evacuation routes
• Follow site fire safety procedures
• Report faulty alarms or equipment

Manual Handling

• Mandatory moving and handling training
• Use hoists and lifting equipment correctly
• Avoid unsafe lifting practices
• Report faulty lifting equipment

Incident Reporting

All incidents must be reported to:

• On-site management
• MRA via incident reporting procedures
• RIDDOR authorities where required

Lone Working

• Follow lone-working procedures
• Keep communication devices available
• Inform managers of risks
• Never place yourself in unsafe situations

COSHH (Hazardous Substances)

• Use chemicals safely
• Follow COSHH data sheets
• Wear PPE where required

Workplace Stress & Wellbeing

• Promote fair working hours
• Support staff mental wellbeing
• Maintain safe workloads
• Encourage supportive communication

---

Risk Assessments

MRA ensures that:

• Client environments complete risk assessments
• Staff review and follow these assessments
• New risks are reported immediately
• Adjustments are made for staff with health conditions

---

Training Requirements

All workers must complete mandatory training including:

• Health & Safety Awareness
• Fire Safety
• Moving & Handling
• Infection Control
• Lone Working
• Safeguarding
• COSHH (where applicable)

Annual refresher training is mandatory.

---

Accident, Incident & Near-Miss Reporting

• Report incidents immediately
• Record factual information only
• Cooperate with investigations
• Follow RIDDOR reporting requirements where applicable
• Notify MRA within 1 hour of serious incidents

---

PPE & Uniform Policy

• Wear appropriate PPE when required
• Maintain clean and professional uniforms
• Remove uniforms before travelling home
• Follow infection control guidance

---

Monitoring & Review

This policy will be:

• Reviewed annually
• Updated following incidents or legislation changes
• Made available to all staff through onboarding and internal systems

MRA Safeguarding Policy

Empowering Care, Enhancing Lives

---

Policy Statement

Marice Recruitment Agency Ltd (MRA) is fully committed to safeguarding and promoting the welfare, safety, dignity, and rights of adults and children at risk. Every individual has the right to live free from harm, neglect, abuse, and exploitation.

All MRA staff including Healthcare Assistants, Support Workers, administrative staff, and management share responsibility for recognising, responding to, and reporting safeguarding concerns.

MRA operates in line with the following legislation and guidance:

• Care Act 2014
• Mental Capacity Act 2005
• Children Act 1989 & 2004
• Working Together to Safeguard Children 2018
• Keeping Adults Safe from Abuse (DHSC)
• CQC Fundamental Standards
• Local Authority Safeguarding Boards

---

Purpose of this Policy

• Protect service users from harm, abuse and neglect
• Ensure staff understand safeguarding responsibilities
• Provide clear reporting procedures
• Support safe, person-centred care
• Ensure compliance with legal and regulatory standards
• Promote a culture of dignity, respect, and zero tolerance of abuse

---

Scope of the Policy

This policy applies to:

• All MRA employees
• Agency workers and temporary staff
• Contractors and volunteers
• Anyone representing Marice Recruitment Agency Ltd

Safeguarding responsibilities apply in all care environments including:

• Care homes
• Supported living services
• NHS wards and hospital units
• Community healthcare
• Homecare environments

---

Types of Abuse

All staff must recognise and respond to the following forms of abuse:

• Physical abuse
• Emotional or psychological abuse
• Sexual abuse
• Neglect or acts of omission
• Financial or material abuse
• Discriminatory abuse
• Institutional or organisational abuse
• Self-neglect
• Domestic abuse
• Modern slavery or exploitation
• Cyber or digital abuse

---

Safeguarding Responsibilities

MRA Management

• Provide mandatory safeguarding training
• Verify DBS checks and right-to-work documents
• Maintain safe recruitment procedures
• Provide clear safeguarding reporting pathways
• Liaise with Local Authority Safeguarding Teams
• Investigate safeguarding concerns promptly

All Staff

• Remain vigilant for safeguarding concerns
• Report concerns or disclosures immediately
• Maintain confidentiality and professional boundaries
• Follow care plans and risk assessments
• Treat service users with dignity, compassion and respect

---

Recognising Safeguarding Concerns

Safeguarding concerns may arise from:

• Unexplained injuries, bruising or behaviour changes
• Service user disclosures
• Witnessing poor practice
• Signs of fear, distress, or withdrawal
• Evidence of neglect or poor hygiene
• Financial inconsistencies
• Concerns regarding staff conduct

---

Safeguarding Reporting Procedure

All safeguarding concerns must be reported immediately.

Step 1: Ensure Immediate Safety

• If someone is in immediate danger call 999
• Remove the individual from danger if safe to do so

Step 2: Report to MRA

Contact the MRA Safeguarding Lead:

• Email: britebille@maricerecruitment.co.uk
• Phone: 020 8013 1881

Local Authority Safeguarding Team (Greenwich):
https://www.greenwich.gov.uk/safeguarding

• Emergency: 999
• Non-Emergency Police: 101

Step 3: Inform On-Site Management

Report the concern to the manager or supervisor at the care setting.

Step 4: Record the Concern

Record factual information only:

• What happened
• Date and time
• Names of people involved
• Exact words spoken by the service user
• Visible injuries
• Who the incident was reported to

Step 5: External Escalation

MRA may escalate safeguarding concerns to:

• Local Authority Safeguarding Team
• CQC
• Police
• NHS Safeguarding Teams

---

Confidentiality & Information Sharing

• Information is shared only on a need-to-know basis
• Staff must not promise confidentiality if abuse is disclosed
• All records must be secure and GDPR compliant

---

Safe Recruitment at MRA

MRA protects service users through strict recruitment procedures:

• Enhanced DBS checks
• Two verified references
• Full employment history checks
• Face-to-face or video interviews
• Mandatory healthcare training
• Ongoing compliance monitoring

---

Training & Supervision

All staff must complete:

• Safeguarding Adults Level 1 & 2
• Safeguarding Children (where applicable)
• Annual refresher training
• Induction and competency assessments

---

Whistleblowing

MRA encourages staff to report concerns about unsafe practice without fear of retaliation. Whistleblowers are protected under the Public Interest Disclosure Act 1998 (PIDA).

Whistleblowing contact:

• Email: britebille@maricerecruitment.co.uk
• Phone: 020 8013 1881

Local Authority Safeguarding Team (Greenwich):
https://www.greenwich.gov.uk/safeguarding

• Emergency: 999
• Non-Emergency Police: 101

---

Monitoring & Review

• This policy is reviewed annually
• Updated following legislative or regulatory changes
• Reviewed after safeguarding incidents

---

Contact Information

MRA Safeguarding Lead

• Email: britebille@maricerecruitment.co.uk
• Phone: 020 8013 1881

Local Authority Safeguarding Team (Greenwich):
https://www.greenwich.gov.uk/safeguarding

• Emergency: 999
• Non-Emergency Police: 101

Equal Opportunities Policy

Marice Recruitment Agency Ltd operates an equal opportunities policy and is committed to providing fair recruitment practices.

• No discrimination based on race
• No discrimination based on gender
• No discrimination based on disability
• No discrimination based on religion
• No discrimination based on age

All candidates are assessed solely on their skills, experience and qualifications.